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Contact Information

Statutory Seat (Head Office)

Sberbank CZ, a.s.

U Trezorky 921/2
158 00 Praha 5

T: Infoline 800 133 444
F: +420 221 969 951
E: mail@sberbankcz.cz

Other Contact Information

ID: 250 83325
Bank Code: 6800
BIC/SWIFT: VBOECZ2XXXX
Reuters: SBCZ
Data mailbox: f94gyc6
LEI: 31570010000000029583

Contact Information

Infoline

Mon - Fri: 7:00 - 20:00

800 133 444

Loss of Payment Card

495 800 111

Sberbank Online Banking

800 133 444

Branches and ATMs

Sberbank Online Banking Hotline

If you have any questions or are dealing with problems concerning the Sberbank Online Banking, Homebanking, or Multicash applications, you can contact us on business days Monday to Thursday from 8:00 a.m. to 6:00 p.m. on Friday from 8:00 a.m. to 4:00 p.m. at our toll-free line. Trained Sberbank staff will be glad to help you and answer all your questions.

You can submit your questions over the phone or by e-mail.

T: 800 133 444
E: onlinebanking@sberbankcz.cz

Calls from abroad

For calls from abroad, please use this telephone number +420 543 525 901

Contact information in the event of payment card loss

If you lose your payment card, it is stolen, or you suspect that it may have been abused, contact our telephone centre at +420 495 800 111 immediately. This service is available 24 hours per day.

Please confirm each report made over the telephone by a written notice to a Sberbank CZ branch without delay.

Telephone numbers to call if your payment card is lost or stolen

VISA, MasterCard, VISA Electron, and Maestro

In the event of the theft, loss, or a suspicion of an abuse of your payment card, call +420 495 800 111 (24/7 operation) immediately or call 800 133 444.

Diners Club

In the event of the theft, loss, or a suspicion of an abuse of your payment card, call + 420 255 712 712 or call or visit any Sberbank CZ branch.

Price

No fee is charged for card blocking.

Entrepreneurs and SMEs

For more information concerning our services offered to entrepreneurs and SMEs (turnover from CZK 25 million to CZK 1.2 billion), please contact us Mo-Fr (business days only) on the following telephone number. Our specialists will be happy to answer your questions and provide you with necessary consultations.

You can contact us also by email.

T: 800 133 444
E: firmy@sberbankcz.cz

Download the List of Sberbank CZ Corporate Centres here

Municipalities and Non-Profit Sector

For more information concerning our services offered to cities, towns, municipalities, institutions receiving contributions from the state/relevant local budget, non-profit organisations, and/or religious organisations, please contact us on the following telephone numbers Monday to Thursday 8.00 am – 6.00 pm and Friday 8.00 am to 4.00 pm. Our specialists will be happy to answer your questions and provide you with necessary consultations.

You can contact us also by email.

T: 543 525 231, 234 706 871
E: municipality@sberbankcz.cz

Corporate Banking (for companies with a turnover over CZK 1.2 bln) and Financial institutions

For more information concerning our services offered to large corporations and financial Institutions, please contact us Mo-Fr (business days only) on the following telephone numbers.

You can contact us also by email.

Corporate Banking - serving corporations with a turnover over CZK 1.2 bln.

T: 234 706 897, 234 706 932
E: firmy@sberbankcz.cz

Financial Institutions

T: 234 706 871
E: financni_instituce@sberbankcz.cz